Privacy Policy

1.1 Information we collect

• Details you give us: your name, phone number, email address and message when you use our contact or enquiry forms, or reach us by email, phone or WhatsApp.

• Reservation and event details: the date, time, number of guests and type of occasion, and any special requests, such as dietary requirements or seating needs, that you choose to share.

• Payment information: if you pay a deposit or buy a gift voucher online, payment is handled by a third-party payment provider. We do not store your card or bank details.

• Newsletter details: your email address if you subscribe to updates about our opening, Sufi music evenings and menus.

• Automatic information: your IP address, browser type, device, pages visited and approximate location, collected through cookies and similar technologies.

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1.4 Who we share it with
We do not sell or rent your personal information. We share it only with:

• service providers who help us run the business, such as our website host (Wix), email and messaging tools, analytics services and payment providers, who may use it only to provide their services to us;

• our staff who need it to handle your booking or enquiry;

• government or law-enforcement authorities where the law requires it.

Some of these providers may store or process information on servers outside India. We take reasonable steps to make sure they protect it appropriately.
1.5 Cookies
We use cookies to make the Site work and to understand how it is used.
Type
Purpose
Essential
Needed for the Site to function and stay secure
Functional
Remember your preferences
Analytics
Measure performance and improve the Site (for example Wix Analytics or Google Analytics)
Marketing
Used only if we run advertising, to show relevant ads
You can control or delete cookies in your browser settings. Blocking some cookies may affect how the Site works.
1.6 How long we keep it
We keep personal information only for as long as needed for the purpose it was collected, and as the law requires. Enquiry and reservation records are normally kept for [12 months] after your visit or event, and financial records for the period required by tax law.
1.7 Security
We use reasonable physical, technical and organisational safeguards to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will inform you as the law requires.
1.8 Your rights
You may ask us to:

• tell you what personal information we hold about you and how we use it;

• correct or update inaccurate or incomplete information;

• erase your information, where we no longer need it for a lawful purpose;

• withdraw your consent, including unsubscribing from marketing messages;

• address any grievance about how your information is handled.

To make a request, write to us at the contact details below. We will respond within a reasonable time.
1.9 Children
The Site is not directed at children under 18. We do not knowingly collect personal information from a child without the verifiable consent of a parent or guardian. If you believe a child has given us information, please contact us and we will delete it.
1.10 Third-party links
The Site may link to other websites, such as maps or social media pages. This policy does not apply to them, and we are not responsible for their privacy practices. Please read their policies before sharing information.
1.11 Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its date. Continued use of the Site after a change means you accept the updated policy.
1.12 Contact and grievance officer
For questions, requests or complaints about your privacy:
Grievance Officer: [name] Ashai, Hazratbal Road, Ashai Bagh, Nageen, Srinagar, Jammu and Kashmir 190003 Email: [email, e.g. info@ashai.in] Phone: [phone number]